SHIPPING & DELIVERY

SHIPPING & DELIVERY POLICY:

Arto Cult policy in case an artwork is received damaged

We, at Arto Cult make sure to deliver the order in pristine condition for 100% customer satisfaction. If however, by any chance you find your order to be damaged or impaired, we provide complete cooperation from our end.

If the artwork received is damaged, please follow the steps mentioned below to initiate a return:

Step 1 – Within seven (7) calendar days of receiving the artwork, please take photos of damaged artwork and packaging and email these photos to support@artocult.com

· Step 2 – Save original packaging

· Step 3 – On receiving the mail, an Arto Cult representative will contact you within 2 days to discuss next steps

· Step 4 – Please make sure you repackage the artwork using the original packaging. If you have not retained the original packing material, please purchase some and repack the artwork.  We will arrange for the artwork to be picked up at a date and time of your choosing.

Step 5 – In case you need further assistance, please call +91-9353941302 between the hours of 9:00 AM – 6:00 PM IST Monday through Saturday or email us at support@artocult.com.

· Step 6 – Once the piece reaches us safely, Arto Cult will process your return and the amount owed will be refunded to your original source of payment (minus shipping costs and international customs fees, if any) within 10-15 business days of your merchandise return.

Note: A refund/credit note will be processed only for damaged artworks and NOT because the buyer did not like the        artwork.